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Frequently Asked Questions

 

Circulation Desk

Reference

Library Cards

 

  • When is the Library open? top
    • Call the Circulation Desk for Current Library Hours
    • 780-431-5237

 

  • Who do I talk to if I have a question? top
    • Come to the Circulation desk during Library hours and you will be directed to who you need to talk to.

  • I got an email telling me that the book I requested was in. Where do I go to pick it up? top
    • Come to the Circulation Desk and let them know that you have a book on Hold to pick up

  • I’m finished with my books now, but the library isn’t open. Can I still drop them off? top
    • There is a drop box to the left of the outside entrance to the Library/Student Development wing (facing Schindler Hall). Use that for after hours only.

  • I tried to renew my books online but there was a problem and now I have a fine. Do I still have to pay it? top
    • A book may not renew for the following reasons:
      • You have reached your renewal limit
      • The item has been placed on hold by another user
      • It has been recalled by the Library
      • The NEOS Web site is not fully functional at that time
    • If you have trouble renewing your book online, please contact the circulation desk (780-431-5237) so that they know that you are trying to resolve this issue.
    • You will need to pay the fine if no efforts have been made to fix the problem immediately

  • Do I need to bring in my book in order to renew it? top
    • You do have the option of renewing your books online
      • Go to the NEOS Catalogue via the Reference Resources page
        • Click on "My Account" located near the top of the screen
        • Input your user ID and Pin #
        • A list of what you have currently checked out and you can renew from there.
    • If you find there is a problem with renewing, please bring the book into the Library.
      • It could mean that there is a hold on the item, or you have reached your renewal limit.

  • NEOS is asking for my ID and Pin #, what are those? top
    • Taylor ID = Entire Library Barcode Number (13 Digits)
    • Pin = Last 4 digits of Library Number
    • The Pin number can be changed, please ask the Circulation Desk for instructions

 

  • How long can I have books for? top
    • Books are a 2 week Loan with 2 renewals

  • Where are the old Seminary exams kept? top
    • There are two binders full of past Seminary exams at the Circulation Desk. Please come in and inquire.

  • My Prof put some items on Reserve, how can I access those? top
    • Reserve items are at the Circulation Desk, please ask someone at the desk for assistance

  • What are the fines for overdue books? top
    • Taylor Books - $0.50 per day
    • NEOS Books - $1.00 per day
    • Reserve Items - $1.00 per hour/day (depending on loan period)

 

  • There are so many books here! How do I know where to look for what I want? top

  • What if the book I want is not at Taylor? top

  • My Syllabus says I need journal articles. How do I get those? top
    • There are many Databases and instructions on how to request articles available to you via the Reference Page.

  • I’m not a Taylor Student but I would like to check out some books. Can I still do that? top
    • You can purchase an External Card if you wish to use the Library
    • Please contact the Circulation Desk for more information

  • I graduated from Taylor, can I still check out books? top
    • After your Student Card has expired (August 31 of the current school year), Alumni can receive an External card upon request.
    • Contact the Circulation Desk for more information

 

Updated: April 7, 2009

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